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Main | Calm People »
Wednesday
Jan232013

Verizon Wireless

I have had a Verizon account for many years. At one time that was 3 cell phones and 1 internet account. After many years of happy service I had a really bad Verizon Store experience. I lost a phone temporarily, I needed to get a new phone but they insisted that I wait in a long line of customer service even though they insisted that I had to pay full price for a new phone. I went to a friend’s business so I could call Verizon support and they said I should go back to the store and talk to the manager and have that person call them. I was was such a valued customer that they would make sure I was taken care of. So I went back to the store and asked for the manager and I waited for 45 minutes and nobody ever approached me and I went to AT&T and ported my numbers over. 

So my last remaining line after about 15 years of being an Airtouch/Verizon customer was my MiFi card account. That was the only part of my account that I did not switch over to ATT. In late 2011 I had mis-placed my MiFi card and I talked to a nice lady on Verizon phone customer support and she said that I could suspend my account until I wanted to re-install it it would not shorten my contract just add time on from when I re-instated it.

When I called Verizon after finding my card I realized that they had charged me more than a month’s worth or service. When I called Verizon while in Massachusetts, the lady told me I choose a different suspension plan that wasn’t dependent on my re-instating it. I told her what I was told but she insisted that was not the path I had chosen. I got really worked up, and said that I only knew what I had been told previously. She insisted on this point that I chosen. In her opinion I choose a version of suspension that I did not know existed. My lack of customer service knowledge meant that I should know things I was not told. And for that I said thatI would cancel my service when my contract was done. They totally pissed me off. You have a great conversation with support and then the next person argues that you did not have that conversation. How can a customer rely on set of rules that they were told and yet be held accountable for stuff they never heard. I don’t know what buttons they are selecting! So frustrating!

Fast forward a year or more, I am out of contract and I realize that my Mifi card has no battery left, and I am not using it. I call and cancel my service and the gal tells me I am paid up and since I am paying a month in advance and I don’t owe any more. So today I get a call from Verizon Collections and a letter from them saying I still owe for a month. Jerks. They always say one thing on the phone and something else later. Everyone always talks about how bad AT&T is but I have way better experience with ATT over Verizon. Once again I have a conversation which Verizon Support which is contradicted. I am once again told one thing and I am hearing something else. I will pay them the $55 bucks but I will never ever deal with Verizon again they are very stupid when it comes to customer service. 

Why after years of being a customer they send me an email at the end of 2012 asking how they can get my business back and then try to charge me for the next month that I had no service. Verizon-  is a team of idiots.

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